Frequently Asked Questions
What are your products' shipping times?
We take less than 24 hours to process your order, then 2 to 4 days to deliver it to you.(business days)
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do we ship your products from?
Our warehouse is located in the Paris region, France.
Do you provide parcel tracking information?
Yes, please wait 24 to 48 hours after placing your order and you will receive an email with your package tracking number.
Some items are missing from my order, what's happening?
Your order may be shipped in separate packages. For example, if your order contains 5 items, there will be two deliveries. The remainder of your order will most certainly arrive shortly.
I received a damaged product. What can I do?
We're sorry to hear that. Simply send us a picture of the damaged item with a brief description of the situation to azrolive.contact@gmail.com and we will send you a similar replacement piece as soon as possible.
I still haven't received my order. What's taking so long?
We apologize for the delay. International shipping can sometimes take longer than expected due to customs clearance. However, you can track your order and see its location at any time. If you still feel you need assistance tracking your package or wish to inquire about it, please contact us by email at: azrolive.contact@gmail.com
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. However, if you still wish to receive a refund for your order, we can of course process the payment, provided that the request is made within 30 days of your order's delivery date and that the product(s) concerned are not on sale. For more information, please read more about our refund policy.
